The 12a Sleek Ponytail Customised

Shipping Information:

• Nationwide Delivery: We offer fast and reliable shipping nationwide. Your order will arrive within 3-5 business days.
• Tracking: Once your order has been shipped, you will receive a tracking number to monitor your delivery.

Exchange Information:

• Request Window: All exchange requests must be made within 7 days of receiving your products, provided the hair is still in its original condition with the lace intact.
• Eligibility: Customers are allowed one exchange per order, if eligible, and will be charged an exchange fee of R0 if it is a factory fault.
• Timely Requests: Any exchange request made after 3 business days from receipt of the product will not be honored.
• Condition: We will not accept any merchandise that has been used or altered in any way.
• Value Exchange: The product must be exchanged for something of equal or greater value. The customer is responsible for the cost of returning the product.
• Reshipment Costs: For any exchange, the customer is responsible for the reshipment costs, as the original shipping service has already been used.
• Store Credit: If the exchange results in a lower value than the original product, the customer will receive a store credit for the remaining balance, as we do not offer refunds under any circumstances.

Thank you for shopping with us! If you have any questions regarding shipping or exchanges, please contact our customer service team for assistance.