Refund policy
RETURN AND EXCHANGE POLICY
NO REFUND POLICY
At Shara Hair, we maintain a very high level of quality assurance. Every bundle of hair undergoes a strict inspection process to ensure you receive the quality you paid for. Our products range from 100% human hair to premium-grade quality, and all orders are thoroughly assessed before dispatch.
Due to the hygienic and personal-use nature of hair products, we do not offer cash refunds once a purchase has been completed.
This policy is in line with the Consumer Protection Act (CPA), which allows exclusions on hygiene-sensitive products that have been opened, used, or altered.
EXCHANGES
Exchanges are permitted under the following conditions:
• Exchange requests must be made within 7 days of receiving the product.
• The unit must be unused, unworn, uninstalled, and in its original condition, with the lace NOT cut, trimmed, or altered.
• Customers are allowed one (1) exchange per order, if eligible.
• The product must be exchanged for an item of equal or greater value.
• If the replacement item is of higher value, the price difference must be paid.
• If the replacement item is of lower value, the remaining balance will be issued as store credit only.
• All exchange items must be returned at the customer’s own expense.
• Customers are responsible for reshipment/delivery costs, as delivery is a separate service already rendered.
NON-ELIGIBLE EXCHANGES
We will not accept exchanges for:
• Lace that has been cut, wigs customised outside of SHARAHAIR, or altered
• Installed, worn, or used hair
• Products damaged due to misuse or poor handling
• Exchange requests made after the 7-day inspection period
• Sale or clearance items
DEFECTIVE OR INCORRECT ITEMS (CPA COMPLIANCE)
If an item is received defective or incorrect, the client must notify us within 7 days of delivery.
Upon inspection, Shara Hair will offer a repair, replacement, or store credit, in accordance with the CPA.
Defects caused by installation, cutting, customization, or improper care are not covered.
POLICY AGREEMENT
By completing a purchase with Shara Hair, you confirm that you have read, understood, and agreed to this policy.