Frequently Asked Questions

Q: Are there any specials currently running?

A: Yes, we always have sales & specials available.
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Q: How long does delivery take?

A: For South African clients our standard delivery time is 2-7 working days whilst our express option has a turnaround time of 1-4 working days.

For Botswana, Namibia, Zimbabwe, Lesotho, Malawi, Zambia & Eswatini delivery may take 4-10 business days.
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Q: Can I come and collect my order myself?

A: Yes you can come self collect or send someone to collect provided they have an order number. We are based at Johannesburg CBD no 1 Eloff Street .
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Q: What are your operating hours?

A: Monday - Saturday: 9am - 5pm & 9am - 2pm on public holidays. 
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Q: What payment methods are accepted?

A: We accept Visa, MasterCard, debit cards, and cash.
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Q: Do you accept lay-bys?

A: No unfortunately at the moment we do not.
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Q: Which salon services you offer?

A: We offer installation, customisation, bleaching & dyeing as well as wig making & treatment.
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Q: What colours do you bleach and dye to?

A: We bleach to shades of brown & blonde. Currently our dyeing services are only available for the colour red.
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Q: How long does bleaching or dyeing hair take?

A: we offer same day or 24hr-72hr service the time frame will depend on which service you opt for.

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Q: What is customisation?

A: Bleaching the closure to make the hairline look more natural.
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Q: How long does customisation take?

A: we offer same day or 24hr-72hr service the time frame will depend on which service you opt for.

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Q: Do I need a reservation for installation services?

A: No you do not.
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Q: How long does installation take?

A:
Tpart - 45 minutes
3part - 45 minutes
Frontal - 1 Hour+
360 - 2 Hours

First come first serve.

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Q: How long does your installation last?

A: With the right care, i.e using a silk bonnet when sleeping & headband elastic, our installation can last 3-5 days. To Preserve the installation to last longer you should purchase the glue and holding spray for touch ups.
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Q: Whats the difference between closures? Namely Tpart, 3part, Full Frontal & 360 closures?

A:
Tpart closure - only has one opening in the centre yet gives an illusion of a full frontal. lace size is 13x1.

3part - also knows as 4*4, free part, middle part closures, allows you to open 3 lines in the closure, one in the middle with the option of opening lines either side of the centre opening. Lace size is 4cmx4cm

Full Frontal - also known as 13*4 closure, or ear to ear. This closure runs from one ear to the other allowing one to open a line anywhere along the closure. lace size 13cmx4cm.

360 - this closure runs all the way around ones head allowing you to open a line anywhere as well as allowing you to tie buns & ponytails.
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Q: What type of wigs do you offer?

A: We offer both factory made wigs as well as hand made wigs. Factory made wigs are machine made wigs and in most cases are already made whilst handmade wigs are done personally by our ultra professional hairdressers. Typically handmade wigs have more volume & density than factory made wigs.
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Q: Can I return or exchange an item bought at the salon?

A: If you are not happy then we are not happy. Although we would never sell you something that we didn't believe in or use ourselves, we realize that everyone has their own preferences. If for any reason you are unsatisfied with a purchase we will assist you with a prompt exchange within 7 days of purchase provided the hair is still in the same condition as you received it in. If it is a factory fault where the quality is not up to standard please bring it in for assessment as soon as this is realised. 
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Q: Can I get a refund if I dont like the hair?

A: No unfortunately we dont offer refunds. You can return the hair and exchange it for something of similar value or if its more expensive one can add to match the price of the product of choosing.

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Q: How do I maintain curls vs how do I maintain straight hair?

A: For curly hair all you need is our Leave In Conditioner and a big tooth comb. Time and time again depending on how often you wear the hair you would need to wash and treat your hair with products specifically designed for weaves and wigs. Check out our maintenance care range under accessories on our website.

For straight hair you may use our Lusteriser and a small tooth comb or better yet a hot comb. You can also add Silicone.Time and time again depending on how often you wear the hair you would need to wash and treat your hair with products specifically designed for weaves and wigs. Check out our maintenance care range under accessories on our website.

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Q: What can I use to style my curls?

A: Mousse.
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Q: When should I bring in my wig for treatment?

A: It really depends on how often you wear and use your wig but we would suggest around 4 times a year. That will keep it in excellent condition
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Q: With proper maintenance how long will the hair last?

A:
Grade 11a - 2 years+
Grade 12a - 3 years+
Grade 13a - 5 years+
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Q: How Often Should I Wash My Human Hair Wig?

A: We recommend washing and conditioning every 6-8 wears. It’s good to apply a deep conditioner for curls & lusteriser/silicone every other wash since human hair needs added moisture. Use products made for color treated human hair and follow manufacturer instructions when using a deep conditioner or treatment.

It is recommended to use lusteriser and serums on the ends and spray a heat protectant all over before blow drying and heat-styling. Use your discretion and if your wig needs to be washed more often or less often, you can adjust your routine. Sometimes simply touching up the hair with curling iron or flat iron in between washes works wonders.